Shipping policy

Shipping Policy

This policy explains how SONVEX orders are processed and shipped.

Where we ship

We currently ship to the United States. The countries and regions available to you are shown at checkout.

Processing and delivery times

After you place an order, we prepare it for shipment and then hand it to the carrier. Processing and delivery times vary by product availability, destination and carrier. Any delivery estimate shown in the store or at checkout is an estimate, not a guarantee.

Shipping costs

Shipping is free on every order. The shipping cost shown at checkout is zero.

Tracking

When your order ships, we email you the tracking details. If your order includes several items, they may ship in separate packages.

Customs, duties and taxes

Depending on where your order ships from and where it is delivered, customs duties, import taxes or fees may apply. These are set by the customs authority and the carrier. Any amounts shown at checkout are included in your total.

Address accuracy

Please double-check your shipping address at checkout. If the address is wrong or incomplete, contact us right away at sonvex.store@gmail.com. We cannot be responsible for orders delivered to an incorrect address provided by the customer.

Delayed, lost or damaged packages

If your package is delayed, appears lost or arrives damaged, contact us with your order number and we will help. See our Returns & Refunds policy for details.